Survey reveals Cardiff struggles for broadband speeds

October 28, 2010 5 Comments »

broadband cardiff

A recent survey has revealed Cardiff has one of the slowest broadband speeds in Britain.

The Welsh capital has an average speed of 6.73 megabytes for broadband connections, while the best connected city has an average speed of 15.73 megabytes.

Watch a video report on Cardiff’s broadband issue

Henry Pickup, Theology student at Cardiff University, said: “I’m in my third year now and I’ve been living in student houses for the last couple of years and I have noticed that it is quite slow. I presumed it was because there were six of us in the house, but I’ve spoken to a lot of other students and they have said the same thing.”

Giles Phelps, Director, Connect Cardiff, a business only Internet Service Provider (ISP) explains: “The results are slightly skewed in the sense that there are some not spots (slow areas) in Cardiff.  So those people who are logging their speeds from those areas are very slow. But then some areas in Cardiff are well served. The biggest problem is that we have not got complete coverage in Cardiff.”

“There’s also an issue with demand and cost. At the moment, broadband is quite expensive for the faster speeds. In Cardiff, people are not buying or paying for higher speeds that they’re actually able to get.”

While people like Rachel Connor, a student originally from Northern Ireland, said: “I find it quite good and quite fast. I hadn’t really noticed that it was bad because it’s a lot better than from where I come from.”

A BT spokesperson responded to the survey saying: “BT is investing heavily to bring faster speeds to towns and cities around right round the UK, including Cardiff, through advanced copper and fibre broadband.”

Report by Divya Sehgal and Shubhi Tandon, international journalism students at Cardiff University

How is your broadband connection? Do you struggle with your connection speed? Do you have a good broadband connection? Let us know in the comments below

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  1. Lucas Howell November 15, 2010 at 9:33 am - Reply

    I live in St Mellons and find that there's no point in paying for faster services, as our line is only capable of a 1 meg max. As a result, I'm really dissapointed that BT isn't rolling out the faster broadband in areas where the service is already very poor. I often find 3G is faster than my broadband!

  2. Lee November 15, 2010 at 6:31 pm - Reply

    We are lucky if we hit 1Mbit here in Cyncoed, currently struggling on 700Kbit! BT do tend to favour area's that house a younger generation but the service quality split is far too much. They should at least ensure area's like Cyncoed are able to get 2Mbit before rolling out infinity to area's that already get 4Mbit+ (I have lived in Cardiff bay where 4Mbit was the norm before they introduced Fibre Optic Lines! )

  3. John A Rickards November 22, 2010 at 9:17 pm - Reply

    I get Virgin broadband via cable and this passed month the service has been very poor indeed with no service on some days, and I and friends are seriously thinking of getting our service elsewhere.
    If you ring up you go through to Mumbai and the conversation is diabolical, you cannot understand them and they don’t understand you!So how can one get it across that you have a problem in your area, it really needs to be addressed as a matter of urgency slow speeds and no service on some days…
    I live near the bay…..cf24

  4. Lepky May 27, 2011 at 11:20 am - Reply

    I’m in roath and I was getting 1mb. Tried all the other providers who made promises they couldn’t
    keep. In the end I went for satellite broadband
    layout was £325. Then £24.99 a month. No bt line required. Ihage a mobile anyway. But best of all it doesn’t slow down at all. 6mb is gauranteed. Unlike when it come down the phone line. 6 mb on the phone line really means 3 mb if your luck. Satellite broadband much netter offer. Avonline of Cardiff did a great job. Try them.

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