Supplier fault causes Iff Card delays

November 11, 2010 1 Comment »
Supplier fault causes Iff Card delays

iff card new

A delay in the production of Cardiff Bus’ new Cardiff travelcards could see some customers waiting a further four weeks for their cards.

The Iff card, which has seen 25,000 applications since being launched, has been criticised by bus users wanting to get going with the scheme.

The cards are yet to be issued and the first 30,000 applicants will receive free £3 credit on their card. They allow customers to top-up with pre-paid credit and swipe these when getting on buses.

Bus users have been venting their frustration online about not receiving the card.

vanillalate1 said: “I filled in the form online a few days before the official launch. I received an email a couple of weeks later saying they were inundated and it would be sent out soon but I still haven’t had anything. I continue to scrape together all the change I can in case I need to get the bus.”

jaycardiff said: “I signed up on the launch day and I’m still waiting! I did receive a nice card from Cardiff bus telling me it’s on it’s way. still no sign of it! Just like the number 45 bus service.”

markcardiff79 took a positive view saying: “at the end of the day they are giving us a free travel card (I had to pay for my oyster) and £3 worth of travel – I havent had to pay for it so I’m not complaining. When it comes it comes, why should be complain when a freebie is taking a bit longer to arrive?”

Waiting at the Westgate Street bus stops, there was optomism about the card and its uses, but concern over the delays.

Ryan Harper, an 18-year-old student from Ely, applied for his card three weeks ago.

He said: “I got an email saying my application had been accepted but nothing since then. There’s been very little communication about what’s happening.”

23-year-old Donna Morgan, who works part-time in a hotel in the city centre, said the scheme was a good idea and would be applying for a card.

She said: “I like the idea and it’s a lot easier than having to make sure you’ve got change. I use the bus three to four times a week to get to and from Fairwater and it will make a big difference to me.”

Managing director of Cardiff Bus, David Brown asked customers to be patient.

He said: “Cardiff Bus has been delighted with the fantastic response to its Iff smartcard and has already received over 25,000 applications from members of the public.

“We are liaising closely with our supplier to get these cards issued as soon as possible.  However, our supplier has experienced a slight delay in production which is currently being rectified.  We anticipate that all requests for an Iff card will be met within the next 3-4 weeks.

“We have already written to all applicants where we have a recognised address or valid email address to confirm receipt, and let them know that we will be sending out the cards as soon as possible.  We would like to take this opportunity to thank all our customers for their patience.”

What do you think about the delay? When did you apply for your Iff card? Do you think it’s a good diea? Let us know in the comments below

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