A terrified dad who watched on helplessly as his three-year-old son suffered a violent fit has spoken of his fury at being left for 90 minutes without an ambulance.
Abul Amin (pictured above), from Smeaton Street, Riverside, rang 999 in a panic after his son began convulsing violently, foaming from the mouth while his eyes rolled back into his head.
He was told an ambulance was on its way but it didn’t arrive for more than an hour and a half, by which time his son had fallen unconscious.
Mr Amin’s experience comes after it was revealed ambulance service response times fell to a record high during the December snow, and suggests the problems have continued into January.
Mr Amin said he felt “frustrated and angry” that he had been misled by the ambulance service into thinking help would be there within a few minutes.
“If they had told me, ‘sorry we are really busy’ then I could have prepared myself for that,” he said.
“But I was sat there with my boy who was having these convulsions like he was being electrocuted and no-one came. His eyes rolled into the back of his head and he was foaming from the mouth.
“I was so scared. It is shocking to go through that as a parent. He eventually passed out, which was awful for us. Though thankfully he regained consciousness again soon after.
“When they eventually turned up an hour and a half later they just said ‘it’s not our fault, our shift only began half an hour ago’. I just thought no-one wants to help me, no-one cares.”
Abul’s young son, Habib Ali, suffered a febrile convulsion, where a rise in body temperature triggers a fit.
This was the second time it has occurred, though the first time was far less severe, Mr Amin said.
He was taken to the University of Wales Hospital, Heath, Cardiff, but was released the same day.
Mr Amin has made an official complaint, which the ambulance service said it would be investigating.
An ambulance spokesperson said: “While we cannot comment on individual cases, should the family wish to contact us directly we would be happy to discuss the case with them.”
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